Payment Methods
Tax Policy
Pricing Policy
Shipping & Handling
Order Status
Out of Stock Items
Returns
Damaged Goods
Promotions & Contests
We accept Visa, Mastercard, American Express, Discover or
Paypal electronically or checks, cash, or money orders sent
by mail. Please send orders to:
Hall Of Fame Memorabilia, LLC.
2000 E. Continental Blvd.
Southlake, TX 76092
We accept the following credit cards:
• Visa
• MasterCard
• American Express
• Discover
• Paypal
If we are unable to process your credit card, please check to
ensure you entered the correct card number and expiration date,
and that the billing name and address you entered match your credit
card statement exactly. Please refer to your credit card company
if the problem persists.
We are required to collect 8.25% sales tax if your order is
purchased in Texas. Please note that on-screen order totals
reflect estimated tax. The actual charge to your credit card
will reflect all applicable state and local taxes calculated
at the time your order is shipped.
Prices shown are in U.S. dollars only and are subject to
change without notice. If we lower an item price, we offer
a price adjustment if you notify us within 14 days of your
purchase. Prices are based on our vendors and supply and
demand.
We only ship to the United States. Canadian orders are accepted,
but must ship to a United States address. Free shipping
is to the 48 contiguous states. Shipments to Alaska and
Hawaii are shipped ground, but at the 2nd day air rate.
Standard Delivery Orders will arrive within 2 to 10 days
depending on the UPS delivery schedule. Next Day and 2nd
Day shipping is available for an additional charge with
the amount posted during order checkout. Orders do not ship
the same day; they ship the expedited service chosen after
the item is manufactured or pulled from stock. We can not
send merchandise to P.O. Boxes. All standard deliveries
are handled by Federal Express and United Parcel Service
(UPS) and insured for your protection.
Most of our items are shipped from our wholesale suppliers.
It can take 1 - 2 days for our supplier to ship, plus 3
- 7 days standard shipping from UPS. If after the standard
shipping time, 7 - 10 days, you think your order is late,
please call us at 800.980-3263 and we will track it for
you.
All listed merchandise on the site are in-stock, or made
to order, as of the last time the database was updated.
Occasionally, high demand causes us to run out of certain
items. In the event that an item is out of stock, or needs
to be backordered or manufactured, we will notify you via
email or by phone, before any charges are made to your account.
We do not charge your credit card until we have approval
from the manufacturer to start your order. Charges for out-of-stock
items will be credited back to your card.
RETURNS - NON-DEFECTIVE MERCHANDISE: All non-defective merchandise is guaranteed for a period
of 30 days from purchase. We will gladly accept all returns
for a 100% refund, less a 10% restocking fee to cover our
free shipping expenses. Displays over $100 are subject to
a 20% restocking fee. Any expedited shipping charges will
not be credited. Returned items must include the actual
certificate of authenticityand be in original sale condition
with their appropriate boxes. We credit the credit card
used for the original purchase or can give store credit.
Please call us at 1-800-980-3263 to obtain a Returned Merchandise
Authorization (RMA) number and shipping instructions. We
are not responsible and can not give credit for returns
that arrive broken or damaged. You will have to make a claim
with your shipper for reimbursement.
DAMAGED-DEFECTIVE
MERCHANDISE: All damaged or defective merchandise
must be called in to us within 5 days of receipt of order.
We're sorry, but there can be no exceptions to this as these
are our vendors terms. On most items, the damage occurs
during shipping. We will make a claim with the shipping
company. You must have all of the original packaging for
damaged goods, or we CAN NOT replace the item at no charge.
Please call us at 1-800-980-3263 for damaged items and claim
instructions. Items that have been lost/damaged by the shipping
carrier must have the claim made by the carrier's deadline
policy. Items that are damaged from shipping, can not be
replaced by expedited shipping, as the shipping carriers
will not pay for their mistake.
NON-RETURNABLE
MERCHANDISE: Any item that is custom built,
custom framed, or custom logoed can not be returned. This
includes all display cases that are etched with a team logo
or name, added mirrors, added locks, added 100% UV protection,
and hinges requested on the left side. These items are custom
made to order for your order. Thank you for understanding.
CANCELLATION OF
ORDERS: We can cancel your order if the item
has not shipped. If the order has been shipped and is in
transit, the the return policy above applies. If you need
to cancel a custom manufactured display case with nameplate,
you will have to pay for any custom work that has been performed
on your order which generally includes etched logos and
nameplates.
UNCLAIMED
MERCHANDISE
Hall Of Fame Memorabilia, nor it's divisions, manufacturers,
or shipping warehouses, are notresponsible for items over 30
days, regardless of the issue. These items will be discarded
after that time.
WARRANTY
Hall Of Fame Memorabilia, nor it's divisions or manufacturers,
does not offer any warranty that the display cases, or the
like, even with 100% UV protection, will completely stop
fading. There are many other factors that contribute to
the fading process.
Promotions cannot be combined with any other offers, discounts
or promotions.
